Our vaporizers come with a NO QUESTIONS ASKED, NO RECEIPT, NO PURCHASE NECESSARY LIFETIME WARRANTY! This warranty allows you to send the non-functioning vaporizers to us for repair. In the case where the vaporizer cannot be repaired, it will be replaced with a new vaporizer unit. If the model you have has been discontinued, it will be replaced with a comparable current model of equal value.
Submitting a Warranty Claim
When submitting a warranty claim, the non-functioning products will need to be shipped to us for repair or replacement. We require RMA numbers to process requests and identify repairs. To receive a RMA number, contact our customer service department at (855) 978-6518. When shipping the products to O2VAPE™ use a padded mail bag or small box please write this RMA number on a piece of paper with your name ,shipping and e-mail address and include inside for easy identification. Once at our facilities, one of our warranty representatives will evaluate the condition of the product and proceed with the process.
NOTE: There is a fee of $8.99 per unit for processing of warranty and shipping & handling.
All O2VAPE™ accessories can be returned within 30 days. Vaporizers / Batteries and Cartridges fall into the product category of health and beauty products so they CANNOT be returned even if they are un-opened. NOTE: There is 15% restocking fee of all returned accessories.
Submitting a Return
In order to return an accessory, the product will need to be shipped to us. We require RMA numbers to process requests and returns. To receive a RMA number, contact our customer service department at (855) 978-6518. When shipping the products to O2VAPE™ please write this RMA number with your name ,mailing and email addresses on a piece of paper and place inside, you will receive a email when we ship your new product out to you . PLEASE use a padded mail bag or small box and not a regular envelope.
If you have any questions regarding our products please feel free to contact us by emailing or calling our customer service department