Warranty

Warranty
Our vaporizers come with a NO QUESTIONS ASKED, NO RECEIPT, NO PURCHASE NECESSARY LIFETIME WARRANTY!  This warranty allows you to send the non-functioning vaporizers to us for repair. In the case where the vaporizer cannot be repaired, it will be replaced with a new vaporizer unit. If the model you have has been discontinued, it will be replaced with a comparable current model of equal value.

Submitting a Warranty Claim
When submitting a warranty claim, the non-functioning products will need to be shipped to us for repair or replacement. We require RMA numbers to process requests and identify repairs. To receive a RMA number, contact our customer service department at (855) 978-6518. When shipping the products to O2VAPE™ use a padded mail bag or small box please write this RMA number on a piece of paper with your name ,shipping and e-mail address and include inside for easy identification. Once at our facilities, one of our warranty representatives will evaluate the condition of the product and proceed with the process.

NOTE: There is a fee of $8.99  per unit for processing of warranty and shipping & handling.

Returns
All O2VAPE™ accessories can be returned within 30 days. Vaporizers / Batteries and Cartridges fall into the product category of health and beauty products so they CANNOT be returned even if they are un-opened. NOTE: There is 15% restocking fee of all returned accessories.

Submitting a Return
In order to return an accessory, the product will need to be shipped to us. We require RMA numbers to process requests and returns. To receive a RMA number, contact our customer service department at (855) 978-6518. When shipping the products to O2VAPE™ please write this RMA number with your name ,mailing and email addresses on a piece of paper and place inside, you will receive a email when we ship your new product out to you . PLEASE use a padded mail bag or small box and not a regular envelope.

Questions?
If you have any questions regarding our products please feel free to contact us by emailing or calling our customer service department

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

0

Start typing and press Enter to search